Shipping policy

SHIPPING POLICY

FREE SHIPPING
Every GLOWRAIDERS order ships free. No minimums, no codes.

PROCESSING TIME
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You'll receive a confirmation email when your order is placed, and a second email with your tracking number once it ships.

DELIVERY TIMES
Once shipped, estimated delivery times are:
- Canada: 5 to 10 business days
- United States: 5 to 10 business days
- International: 10 to 20 business days

These are estimates, not guarantees. Delays can happen during peak seasons such as holidays and sales events, during severe weather, or because of carrier and customs delays outside our control.

WHERE WE SHIP
We currently ship to Canada, the United States and select international destinations. If your country is available at checkout, we ship there.

TRACKING
Every order includes tracking. Your tracking link is sent by email as soon as your order ships. Please allow 24 to 48 hours for tracking information to update.

MULTIPLE PACKAGES
Larger bundles, such as the 8 Player and 12 Player sets, may arrive in more than one package on different days. Each package will have its own tracking.

CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes or customs fees charged by your country. These charges are the customer's responsibility and are not included in the order total.

ADDRESS ACCURACY
Please double check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us within 1 hour of placing your order and we'll do our best to fix it before it ships.

LOST, DELAYED OR STOLEN PACKAGES
If your tracking hasn't updated in 7 business days, or your package shows as delivered but you can't find it, check with neighbours and your local post office first, then email us. We'll work with the carrier to locate your package and help resolve the issue. We are not responsible for packages confirmed as delivered by the carrier that are later stolen.

DAMAGED IN TRANSIT
If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the package and the items. We'll send a replacement or issue a refund at no cost to you.

QUESTIONS
For any shipping questions, contact us at GlowRaiders@outlook.com.